Frequently Asked Questions

Are still images included with the 3D Showcase™?
Yes. You can choose to receive a quantity of photos without screen icons or watermarks that are captured from within the Matterport 3D Showcase WalkAround. These screen grabs are HDR (High Dynamic Range) images of superior visual quality. Digital photos will be delivered via email.

Why use this 3D Virtual Tour?
Image galleries, 360º panoramas and fly-through videos lack the perspective and “feel” that homebuyers and sellers crave. A 3D immersive virtual tour creates an emotional connection with the home.

How long does it take to scan a typical home?
It takes about 1 hour per 1000 square feet to scan a complete home. Average time is about 2-3 hours.

How large of an area can be scanned?
For residential properties, models up to approximately 10,000 square feet. The exact square footage will vary depending on the layout of the property and furniture.

Can I scan outdoors?
The 3D Camera is designed for indoor use. Direct sunlight can interfere with data collection.

Is special lighting required?
Because we use HDR (high dynamic range) photography to balance dark and light areas of an image, no special lighting or lighting equipment is required. However, direct sunlight can interfere with data collection from the sensor, so we suggest avoiding direct sunlight when possible.

How do I share the virtual tour?
Your 3D Virtual Tour is hosted in the cloud and available through simple embed code or a link. Send the link to your MLS as your virtual tour, add a button to your listing page, and even embed it directly onto the page seamlessly.

For what period of time will the 3D Showcase™ be viewable online?
Unless mutually agreed, each Showcase includes one (1) year of Matterport cloud hosting; each additional year of hosting is $95 + GST per Showcase. What payment options are accepted?